Terms & Conditions Mahjong 777 – Malaysian Platform Terms of Use

Welcome to Mahjong 777, an online casino and Sports Betting platform operated exclusively for Malaysian players. These Terms & Conditions ("Terms") govern your access to and use of mahjong777.best, along with all services, features, content and applications provided by Mahjong 777 ("Platform").

By registering an account, making a deposit, or using any game or service on the Platform, you automatically agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use the Platform and we ask that you do not proceed with registration or use of our services.

These Terms operate in conjunction with Privacy Policy and the Responsible Gaming ours, both of which form part of the overall agreement between you and mahjong 777. In the event of any conflict between these Terms and any other document on the Platform, these Terms shall prevail.

To register and use mahjong 777's services, you must meet all of the following eligibility requirements without exception:

• Must be 18 years of age or older at the time of registration.
• An individual who is legally eligible to enter into a binding agreement in the jurisdiction where you reside.
• Not currently listed on any self-exclusion register or gambling prohibition list issued by any relevant authority.
• Not registering on behalf of a company, organisation, or any other third party — Mahjong 777 accounts are for personal use only.

During registration, you are required to provide accurate, truthful and up-to-date information, including your full name, an active email address and a valid Malaysian phone number. Mahjong 777 reserves the right to verify all submitted information at any time.

Each individual is permitted to register one account only. The use of multiple accounts — whether to claim duplicate bonuses, circumvent bans, or for any other reason — is strictly prohibited and may result in the permanent suspension of all associated accounts and the forfeiture of any outstanding winnings.

As part of Mahjong 777's commitment to platform security and anti-money laundering (AML) compliance, we reserve the right to request identity verification (Know Your Customer / KYC) from any member at any time.

The KYC process may be required in the following situations:

• Withdrawal requests that exceed the limits set by mahjong 777 from time to time.
• Accounts displaying unusual or suspicious activity.
• The first withdrawal request using a new payment method not previously used.
• During an investigation into an account-related complaint or dispute.

Documents that may be requested include a copy of a valid MyKad or passport, proof of current address (a Malaysian utility bill or bank statement not older than 3 months), and a screenshot or proof of the payment method used for deposits.

Mahjong 777 reserves the right to delay or withhold withdrawal requests until the KYC process is completed. Failure to provide the requested documents within the specified timeframe may result in the withdrawal being rejected or the account being temporarily suspended.

Mahjong 777 accepts deposits via the following Malaysian payment methods only:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank Transfer: DuitNow, FPX (Maybank2u, CIMB Clicks, and other participating FPX banks)

The minimum deposit is RM10 per transaction. The maximum deposit limit depends on your chosen payment method and your account's VIP status. All deposits are in Malaysian Ringgit (RM) with no currency conversion fees or hidden charges.

Funds deposited into a Mahjong 777 account may only be used for wagering on the Platform. Mahjong 777 does not pay interest on player account balances and does not operate as a financial institution or money storage service.

You are responsible for ensuring that all deposits are made using a payment method registered in your own name. Third-party deposits — including those from family members, friends, or any other individual — are strictly prohibited and may result in the funds being frozen pending further verification.

Withdrawals at Mahjong 777 are processed to the same payment method used for the original deposit. This is a standard security measure to prevent fraud. Where the original deposit method is no longer available, additional verification will be required before a withdrawal to an alternative method can be approved.

Withdrawal limits and processing times:

• Minimum withdrawal: RM30 per transaction.
• Regular members: withdrawals are processed within 15 to 30 minutes.
• VIP Silver members: withdrawals are processed within 10 to 20 minutes.
• VIP Gold members: withdrawals are processed within 5 to 15 minutes.
• VIP Diamond members: withdrawals are processed within 5 minutes.

The processing times above are estimates under normal conditions. During peak periods or scheduled system maintenance, processing may take longer. Mahjong 777 will notify users of any unavoidable delays.

Mahjong 777 reserves the right to place a hold on withdrawals where there is reasonable cause to investigate a transaction, including suspected fraud, use of multiple accounts, bonus term violations or suspicious activity. You will be notified of any such hold and the reasons for it within 24 hours.

All bonuses, promotions, and special offers at Mahjong 777 are subject to their respective specific terms and conditions, available on the Promotions. The general terms applicable to all bonuses are as follows:

• Bonuses may only be claimed by eligible members in accordance with the relevant promotion terms.
• Only one account per individual, per IP address, per device, per phone number, per household, and per payment method is eligible to claim any promotion.
• Each bonus carries a wagering requirement (WR) that must be met before any winnings generated from the bonus can be withdrawn. The WR at Mahjong 777 ranges from 5x to 12x depending on the promotion type.
• Mahjong 777 reserves the right to void any bonuses and associated winnings if there is evidence that a player has abused a promotion, used multiple accounts, or violated any bonus terms.
• Bonuses cannot be converted directly to cash until the wagering requirement (WR) has been met in full.
• Mahjong 777 reserves the right to withdraw, modify or terminate any promotion at any time without prior notice.

In the event of any conflict between these general terms and the specific terms of an individual promotion, the specific promotion terms shall prevail for that promotion.

The Sports Betting section of mahjong 777 offers wagering opportunities across a wide range of sporting events, including football (Malaysia Super League, EPL, La Liga, UCL), badminton, cricket, e-sports and many more. The general Sports Betting rules are as follows:

• All bets are final once confirmed. Placed bets cannot be cancelled or changed unless otherwise stated in the relevant game rules.
• Bets placed on events that are cancelled or postponed by more than 24 hours will be fully refunded to the player as a void.
• Mahjong 777 reserves the right to void any bets placed at clearly incorrect odds resulting from a technical error or pricing error. Affected players will be notified and their stake will be refunded in full.
• Displayed odds are subject to change until a bet is confirmed. The odds at the time of confirmation apply, not the odds at the time the player initially made their selection.
• Minimum and maximum betting limits vary depending on the match type, bet type and the player's VIP status. Current limits are available within the betting interface.

For live betting, mahjong 777 reserves the right to suspend markets at any time during a match — typically around goals, red cards or other key incidents. This is standard practice in the Sports Betting industry.

All casino games at Mahjong 777 — including slots, baccarat, roulette, blackjack, dragon tiger, sic bo, fishing games, and live casino — use independently certified random number generators (RNG) or are operated in real time by human dealers via live video stream. General rules that apply:

• Game results are final and may not be disputed unless there is concrete, verifiable evidence of a technical malfunction.
• In the event of a technical disruption during gameplay (internet disconnection, server failure), any affected rounds will be determined based on Mahjong 777's system records. System records are final.
• The use of automation software, bots, or any other technological tools to gain an unfair advantage in games is strictly prohibited.
• Players are responsible for understanding the rules of each game before placing bets. Mahjong 777 provides a game guide for every title.
• Winnings resulting from system errors or software bugs are not considered valid, and Mahjong 777 reserves the right to void such winnings while refunding the original stake amount to the player.

You are fully responsible for keeping your Mahjong 777 account secure. This includes:

• Use a strong, unique password that is not shared with any other account.
• Do not share your login credentials (username and password) with anyone — including family members and friends.
• Log out of your account after every session, especially when using a shared device.
• Report immediately to the Mahjong 777 support team if you suspect your account has been accessed without authorization.

Mahjong 777 will never ask for your account password via email, SMS, or any other communication channel. If you receive any such request, ignore it and report it to us immediately — it may be a phishing attempt.

Mahjong 777 will not be held responsible for any losses resulting from unauthorized account access caused by an account holder's failure to keep their login credentials confidential.

The use, processing and protection of your personal data are subject to Privacy Policy which forms part of this agreement.

Mahjong 777 takes responsible gaming seriously. Gambling is a form of entertainment — it should be an enjoyable and controlled activity, not a source of financial stress or psychological harm. We are committed to helping our players gamble responsibly.

The responsible gaming tools we provide include:

• Deposit Limit: You can set daily, weekly or monthly deposit limits to keep your spending in check.
• Loss Limit: You may set a net loss limit over a defined period. Once this limit is reached, the system will temporarily prevent any further deposits.
• Session Time Limit: You can set a session time limit for your play. The Platform will notify you when you are approaching that limit.
• Temporary Self-Break: You can suspend your own account for a set period (1 day to 6 months).
• Permanent Self-Exclusion: If you feel that gambling has had a serious negative impact on your life, you may apply for permanent self-exclusion, which means your account will be closed on a permanent basis.

For more information on these tools and resources for problem gambling, please visit the Responsible Gaming us.

Mahjong 777 reserves the right to suspend, restrict or close any player account at any time, with or without prior notice, in the event of the following:

• Violation of any part of these Terms & Conditions.
• Registering more than one account (multi-account use).
• Providing false or inaccurate information during registration or the KYC process.
• Fraud, money laundering or any other illegal activity.
• Abuse of the bonus or promotions system.
• Use of automation software, bots or tools that gain an unfair advantage.
• Abusive, offensive, or threatening conduct toward support staff or other players.
• Upon request by a law enforcement agency or relevant regulatory body.

If your account is suspended due to a breach of terms, mahjong 777 reserves the right to hold any balance in the account pending the outcome of an investigation. Where a breach is substantiated, the account balance may be fully forfeited.

If you wish to voluntarily close your account, please contact our support team by email at support@mahjong777.best. Any eligible balance will be processed for withdrawal once all verification requirements have been met.

To the extent permitted by applicable law, Mahjong 777 is not liable for any indirect, consequential, special, or punitive losses arising from the use of the Platform, including but not limited to financial losses resulting from:

• Service disruptions, downtime or technical issues affecting the platform.
• Errors or omissions in information published on the Platform.
• Unauthorised access to your account resulting from your own negligence.
• Acts or omissions by third-party service providers, including game providers or payment providers.
• Decisions made based on information published on the Platform.

Mahjong 777 makes no guarantee that the Platform will be available without interruption at all times. We strive to maintain the best possible platform performance, but occasional disruptions for maintenance or updates are a normal part of platform operations.

Mahjong 777 reserves the right to amend, update or replace any part of these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this page unless an explicit alternative effective date is stated.

We will endeavour to notify players of significant amendments via in-platform notices or email to the registered address. However, it remains your responsibility to check this page periodically for the latest applicable terms.

Your continued use of the Platform after any amendments are published will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account by contacting our support team.

If you have any questions, concerns or complaints regarding these Terms & Conditions or any aspect of mahjong 777's services, please reach out to us through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom right corner of our Platform screen.
• Email: support@mahjong777.best — for formal complaints or issues requiring documentation.
• FAQ: Visit the FAQs ours for instant answers to common questions.

Our support team is fluent in Bahasa Melayu and available 24/7. Our average live chat response time is under 2 minutes.